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SURVEY

As the Customer Service Manager of Postal Products Unlimited, I want to thank you for giving us the opportunity to service your needs. We appreciate your business and want to ensure that we meet and exceed your expectations on EVERY order. Therefore, by taking a couple of minutes out of your busy day to tell us about the products and services that you received, it will help us attain our goal of 100% customer satisfaction. We sincerely appreciate your input and will use your suggestions as part of our continuous improvement program.

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How was your order placed with us? *

  

 

1. Please rate the following criteria: *

5 Great 4 3 2 1 Poor
Speed of Delivery
Condition of Package Received
Quality of Products Received
Value for the Money
Ease of Ordering Experience

 

2. Receiving Orders: *

Was the product that you ordered and received exactly what you expected? YES NO
If NO, What changes should be made to avoid any confusion for future orders?

 

3. Please evaluate our Customer Service Staff: *

They were courteous and maintained a positive attitude: Agree Disagree N/A
They were knowledgeable about the products: Agree Disagree N/A
They answered your questions promptly and to your satisfaction: Agree Disagree N/A
All unknown answers to your questions were followed-up in a timely manner: Agree Disagree N/A

Additional comments regarding our Customer Service Staff:

 

4. Problems???: *

Were there ANY problems with your order? YES NO
If Yes, has your problem been resolved to your satisfaction? YES NO

If No, please explain below:

 

5. Please Rate Us..... *

How would you rate your customer service experience compared to previous customer service experiences with our company?
Improved from previous orders
Same as previous orders
Worse than previous orders
First experience
 
How would you rate our Customer Service Staff compared to other companies who have served you?
Significantly better
Slightly better
The same
Slightly worse
Significantly worse

 

6. Please recommend Postal Products to others. *

Would you recommend our company and products to others? YES NO

Please mention any additional products that you would like to see us offer:

 

7. Additional Feedback

Please give us an opportunity to learn from your feedback - positive and negative:

 

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Name *
Order #
E-Mail Address *
Address *
City *
Zip *
State *
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Phone *